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Frequently asked questions
Customer support
- What are the contact numbers for accessing support?
- For support, kindly refer to the designated contact numbers available in the support section of our website at Contact Us. Requests made through numbers other than those provided for support may not be addressed.
- What should I do if the provided numbers are busy?
- If the provided numbers are engaged, we kindly ask for your patience. Alternatively, you can send us an SMS or WhatsApp message to notify us of your inquiry. We'll prioritize your request and get back to you as soon as possible.
- What support services are available on weekdays (Monday to Friday) during business hours?
- We provide support for application-related requests made by our clients, including tasks such as app reinstallation, online training sessions, and other system-related inquiries during our business hours on weekdays (Monday to Friday). We prioritize system breakdown fixing as a high-priority task within our services.
- What support services are offered during weekends (Saturday and Sunday) and after regular business hours?
- While our primary focus during weekends and after-hours is to promptly address system breakdowns to ensure the continuity of your business operations, please note that requests such as system upgrades or additional training made by clients during these periods will be addressed on the following Monday or the next working day.
- What if I require training sessions or want to request upgrades during weekends and after-hours?
- Please feel free to drop us an email, send an SMS, or reach out via WhatsApp in advance if you require training sessions or wish to request upgrades during weekends and after-hours. We will promptly attend to your message on the next business day, and you can expect to hear from us before 10 am. Rest assured, a dedicated support team member will be arranged to attend to your needs promptly. Please note that these requests will be treated as special system queries, and if there is any associated cost, we will send you a quote in advance.
- Are there any fees associated with new upgrades?
- We kindly request clients to refer to our Service Level Agreement (SLA), where all details regarding fees for new upgrades are clearly outlined
- Is it necessary to sign a Service Level Agreement (SLA) with Glenzsoft in order to receive support for the application I purchased?
- Yes, you need to sign an SLA with Glenzsoft to receive support. It's important to note that we do not sell products without an SLA agreement in place. If you haven't signed an SLA for the product you purchased, please contact our sales team for further details. We are dedicated to supporting your business.
- Is the license for a particular product purchased transferable to another business?
- No.If you have transferred the license to another business, it is essential that the current license owner informs us of the new business owner. After this notification, the license for the current owner will be invalidated. However, the new business owner can then contact us to explore options and continue using the product Please refer to your Service Level Agreement (SLA) for details.
A few great words from our clients.
Pharmatec (Pvt.)Ltd
Director
What you do is really a good job, and we are glad that we have decided to work with you. It is really great how you respond to our queries and problems and appreciate the solutions you provide us with.
Oshadhi 24 hr Medical Laboratory
Prof Dhammika M. Dissanayake –The Director
We are very satisfied with the services provided by your company which is very reliable and attending to emergency problems around the clock.
I would like to recommend your company to anybody.
High level International School
Mrs.Geetha Bavan – The Director
Your Service is Excellent. Flexible, Friendly, efficient & Cost Effective Service. "As a result of your service, we could acquire a sustainable development of our Business organization.
A Pictures
Mr.Athula Jayasundara - Chairman
Your Service & Commitment towards our company, A Pictures is exceptional. You add value to our company. Together let us scale new height & make impossible to possible.
The New Pharmacy Group of Company
Mr.K.K.P Sirisena - Managing Director
We commend GLENZSOFT for its valuable contribution to the Group’s steady GROWTH & DEVELOPMENT in fast tracking, in accelerating & in elevating the process to the present multi-dimensional operation level. In turn we offer our heartfelt best wishes to GLENZSOFT to achieve excellence in the industry with its versatile array of assets: People, Process &Technology.
Mayura Colour Paints Lanka (Pvt.)Ltd
Mr.G.R.S Gamlath - Director
GLENZSOFT team provide us a high quality service with excellent teamwork. I think GLENZSOFT service would help to grow and develop our business safer. GLENZSOFT is a flexible and friendly team.
W.J. PHARMACEUTICALS (Pvt.)Ltd
Mr.L.K.K.J.P.R Wajira Jayasuriya - Director
Your services are extremely satisfactory. Moreover , the service was trustworthy and our problems were attended to immediately, constantly and effectively. I would highly recommend your company to stakeholders.
Kumudu Hospital Matale
Mr. Kamal Wijetillake - Partner
We at Kumudu Pharmacy have been using your Tricare LOB & POS software system since 2016 & we have found our life is becoming so easy day by day. It is with the greatest gratitude we would like to thank you & your software engineers, who have been very supportive. Also, we take this opportunity to thank all the staff who have been supportive all these time. Nevertheless, we must also mention that your software has been very user-friendly and provided us with all the critical data and information when required.
Kotmale Food Products (Pvt) Ltd,
Mr. J.G.D. Bandara - Managing Director
we are happy to talk about the service of Glenzsoft IT solutions since 2018. They are providing a good supporting system for company operation And have a good supporting team working with us to realize system break down & system modification through email,telephone and Remote Access.
JGP Marketing (Pvt) Ltd,
Mr. J.G. Tilakasiri - Managing Director
This is to commend and appreciate “GLENZSOFT” for the yeoman excellent services and novel solutions with high technology that has been given to our organization during the past and in return it helped us to offer better, quality and excellent services to our business partners in all aspects. Without any hesitation we can recommend “GLENZSOFT” to any organization who seeks for a better quality solutions and service for the betterment of the business. We wish all the very best to “GLENZSOFT” in their future endeavors.
We work towards your business goals.
Our main area of expertise is listening to your project's goals and understanding the purpose behind them.
The next step is to create a road map for achieving it. Then, we'll decide how each member of our team will contribute. Then, begin with just one main objective.
After the project is successfully completed, our customer support team will deliver the project and continue to look after you.
Let's make your project a success story together!